Asked at 22:31. Answered after midnight.

A team member asked at 22:31 whether the parent wanted a trial. The parent replied at 00:16. Waiting until staff returned next day would have left that interest sitting in the chat.

AI carries on from where the conversation left off.

1. 00:16

   Parent expresses interest in a trial

   The parent responds to the earlier trial invitation, and the conversation continues.

2. 00:17

   Conversation resumed within a minute

   Using existing information, AI suggested the appropriate year group and available trial times so the parent could keep deciding.

3. 01:12

   Parent chooses 20:20–21:00

   “I'd like a trial” became a specific time choice. AI acknowledged the slot in the same minute, then asked about the date.

4. The next morning

   Staff pick up directly

   Staff already knew the parent wanted a trial and which time they had chosen, so they could confirm the date and arrangements.

The conversation stays open when the parent is ready to decide.

The parent needn't explain everything again next morning, and staff needn't search a long chat for the essentials. With a time chosen overnight, the team can confirm the date and arrangements.