Parents find time to ask just when your team is busiest.

Teachers are teaching, students are arriving and enquiries come in. At 18:30, this parent asked about trials, then fees afterwards, online or in-person lessons, class size, dates and times. A price quote alone couldn't resolve this enquiry.

Six topics, answered one by one.

Starting at 18:30, the conversation contained 11 parent inputs and 10 AI / automated responses. It covered these actual questions:

• Trial arrangementsHow to attend a trial
• Course feesRegular lesson fees after the trial
• Lesson formatOnline or in person
• Class sizeHow many students in a class
• Specific datesAvailability on the preferred day
• Lesson timesWhich slots are available

Questions answered. Time chosen. Next, payment.

1. 19:35

   AI provides payment instructions for the HK$99 trial

   With the course and available times explained, the parent could proceed to payment.

2. 19:38

   Parent sends a payment screenshot

   The screenshot arrived 68 minutes after the first question. Staff then took over registration.

By handover, the parent had chosen a time and sent a payment screenshot.

AI explained the course, helped select a time and gave payment instructions. Staff continued with registration and payment verification, building on the discussion.

Want to see how AI handles follow-up questions and reconnects with a customer's needs after a gap?See another real conversation replay ↗